Refund policy
Return and Refund Policy
At P3STORES, we value your satisfaction and aim to provide a seamless shopping experience. Please review our return and refund policy below:
Returns
We offer a 30-day return policy. You have 30 days after receiving your item to request a return.
Eligibility for Returns:
Items must be in the same condition as when you received them: unworn or unused, with tags, and in their original packaging.
A receipt or proof of purchase is required.
How to Start a Return:
Log in to your account on our website or use the link in your order confirmation email to request a return.
Alternatively, contact us at elizaveta@p3phenomento initiate a return.
Upon accepting your return request, we’ll provide a return shipping label and instructions on how to send your package.
Items returned without prior approval will not be accepted.
For any return-related questions, email us at sh@p3phosphene.com
Damages and Issues
Please inspect your order upon receipt and contact us immediately if:
The item is defective.
The item is damaged.
You received the wrong item.
We’ll work to resolve the issue promptly. Shopify users can easily manage order issues through their customer account.
Exceptions / Non-Returnable Items
The following items are not eligible for returns:
Perishable goods (e.g., food, flowers, or plants).
Custom products (e.g., special orders or personalized items).
Personal care goods (e.g., beauty products).
Hazardous materials, flammable liquids, or gases.
Sale items or gift cards.
If you have any questions about the eligibility of a specific item, contact us.
Exchanges
The quickest way to get what you need is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.
Shopify customers can track exchanges through their account dashboard.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you are entitled to cancel or return it within 14 days for any reason. The item must be:
In the same condition as when you received it.
Unworn or unused, with tags, and in its original packaging.
Accompanied by a receipt or proof of purchase.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
If Approved:
Refunds will be processed to your original payment method within 10 business days.
Please note that your bank or credit card company may take additional time to process and post the refund.
For Shopify orders, customers will receive refund updates directly in their account.
If it has been more than 15 business days since your refund was approved, please contact us at sh@p3phosphene.com
We are committed to ensuring your satisfaction and appreciate your trust in us. For any additional questions or concerns, feel free to reach out at sh@p3phosphene.com